Strengthening Reputation And Brand Recognition For Local Growth

Challenge

Multi-national business services provider and digital printing company Xerox was looking to reposition itself in the Egyptian market as a document management and technology solutions company, strengthening their reputation and brand amongst the business and technology community.

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Approach

Over our 13-year partnership of ongoing PR and marketing communications consulting, we employed a multi-faceted marketing and communications strategy designed to maintain Xerox’s position as a market leader while building strong relations with the national media through educating them about the company’s state-of-the-art solutions and services. Our suite of support consisted of devising a robust marketing strategy; events planning and execution; arranging media education sessions and interviews with national reporters for two of the most influential women in world business; annual media training to Xerox’s first liners; ongoing press office support; planning and execution of the corporation’s 25th anniversary.

Results

Following our work with Xerox, the company saw a steady growth rate in its print and online media exposure from an average of 100 clippings/annually 800 clippings/Annually seven years later, raising the PR value from an average of 1 million Egyptian pounds to more than 5.5 million/annually and contributing to a paid media spend saving of over 44 million in ten years. This initial piece of work was the genesis of a long-standing relationship between CID and Xerox which has lasted 13 years.

WHAT OUR CLIENTS SAY

We worked closely with CID on the Community Engagement Plan for our Lazoghly Complex in Downtown Cairo, and it was a very positive experience. From project initiation, the team showed a strong understanding of the local context and the importance of engaging thoughtfully with the surrounding community in such a unique and historic area. The CID team’s communication was clear, efficient, and easy to work with, keeping us fully updated throughout the process. Their reporting was equally strong. CID brought a knowledgeable, committed, and approachable team to the project.

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Seif El Sadek
Reliance Developments Business Development

This is to express my great gratitude to CID for a long, impactful, and economically successful partnership and cooperation over several decades. GFA has cooperated with CID at multiple fronts and implemented dozens of multi-million Euro projects and studies related to the development of the Egyptian economy in particular to, private sector development, industrial reform, and vocational training.The partnership was strong and grew even stronger in troubled times, resting on the trust built over time and the dedication of both teams to outstanding quality standards in service delivery.

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Klaus Altemeier
Managing Director of GFA (1993 - 2019)

Having had CID as a partner for the last 10 years in providing support to the Egyptian business community, I have seen that through hard work and a high level of professionalism, CID has now become a first class consulting company, with experienced and motivated consultants, coached by dedicated partners and recognized as a sharp and reliable service provider to the Egyptian industry and community.

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Pierre Mahy
Managing Director, Alagon S.A.